Privacy Policy

1) Who we are

This Privacy Policy explains how Pillon Team (“Pillon,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use the Pillon mobile application and related services (the “Service”).

If you do not agree with this Privacy Policy, do not use the Service.

2) What Pillon does

Pillon transforms the art of gift-giving into a stress-free, organized experience. Whether you’re planning for a birthday, holiday, or a special occasion, Pillon helps you create thoughtful gift plans tailored to every recipient, including:

• Plan with Precision: Enter gift ideas, recipients, and event details to receive a clear, actionable gift list.
• Stay on Budget: Set spending limits and track your expenses to ensure every gift fits within your financial plan.
• Time Management Made Easy: Generate a detailed timeline to keep you on track with important dates and deadlines.
• Shareable Summaries: Create visual summaries of your gift plans to share with family and friends.

3) Information we collect

We collect information in the following categories:

3.1 Information you provide

• Account information: name, username, email address.
• Customer support: information you include in communications with us (for example, support requests, troubleshooting details, and attachments).

3.2 Information collected automatically

• Device information: device model, operating system version, language, time zone, app version, and identifiers as permitted by your device settings.
• Usage data: features used, actions taken, screens viewed, timestamps, and performance metrics.
• Crash and diagnostic data: crash logs, error reports, and related diagnostics.
• Location information (with permission): precise or approximate location, depending on the permissions you grant and device settings.

3.3 Cookies and similar technologies

If parts of the Service are delivered through web views or web-based components, we may use cookies, local storage, and similar technologies (including web beacons) to:

• keep you signed in (authentication),
• remember preferences,
• understand usage and improve reliability.

4) How we use information

We use information to:

• Provide and maintain the Service (including account creation, login, and core features).
• Personalize your experience (such as preferences and saved settings).
• Improve the Service (analytics, debugging, performance, and product development).
• Protect security and integrity (fraud prevention, abuse detection, and enforcing policies).
• Provide customer support and respond to requests.
• Comply with legal obligations and protect rights (including responding to lawful requests).

5) Location data

If you enable location permissions, we may collect and use location data to support location-related features and improve the Service. You can control location sharing through your device settings, including choosing precise vs. approximate location (where available) and disabling location access at any time.

6) Photos, face data, and biometrics

If you choose to add photos to your plans, photos are handled as follows:

• We do not perform facial recognition, and we do not collect or use biometric identifiers or biometric information.
• We do not use photos for advertising or marketing.
• We do not use photos to train machine learning models.
• By default, photos are stored locally on your device. If you choose to upload photos as part of a feature you initiate, we process them only for the requested function.
• Any processing is one-time for the user-requested output, and data is deleted after processing is completed.

7) How we share information

We share information only as described below, and only on a minimum-necessary basis:

• With your consent: when you direct us to share information.
• With service providers (processors): companies that help us operate the Service (for example, hosting, analytics, customer support, security, and crash diagnostics) under contractual obligations to process data only on our instructions and to protect it.
• For legal reasons: to comply with law, court orders, or lawful requests, or to respond to claims.
• To protect rights and safety: to enforce our terms and policies, prevent harm, and protect users and the public.
• Business transfers: if we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction (subject to applicable law).

8) International transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers, such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.

9) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information, including:

• encryption in transit and at rest where appropriate,
• access controls and least-privilege,
• regular security reviews and audits,
• backups and recovery procedures.

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10) Data retention

We retain information only as long as necessary for the purposes described in this Privacy Policy, including:

• Account data: retained for the duration of your account.
• After account deletion: we delete or anonymize account-related personal information within 30 days, unless we are required to retain it longer for legal or security reasons.
• Usage data: generally retained for up to 12 months.
• Customer support data: generally retained for up to 6 months.

11) Your privacy rights and choices

Depending on where you live, you may have rights such as:

• Access: request a copy of your personal information.
• Correction: request correction of inaccurate information.
• Deletion: request deletion of your information.
• Restriction/objection: request that we limit certain processing.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time.

How to exercise rights: email us at dqgooarhlf1907@outlook.com. We will respond within 5 business days.

Device controls: you can manage permissions (such as location) in your device settings.

12) Children

The Service is not directed to children under 17. If you believe a user under 17 has provided us personal information, contact us and we will take steps to delete it.

13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Effective Date” above and, where required, provide additional notice in the Service.

14) Governing law and dispute resolution

This Privacy Policy is governed by the laws of our principal place of business, excluding conflict of law rules. Any dispute arising out of or relating to privacy or data protection under this Privacy Policy will be resolved by binding arbitration, except where prohibited by law.

15) Contact us

If you have questions or requests regarding this Privacy Policy, contact: